Refund Policy

Thank you for shopping at Ormento Store. We appreciate the fact that you like to buy the digital services we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services.

1. Digital Products and Services

Due to the digital and labor-intensive nature of our services (including but not limited to Website Design, SEO, SMO, and Ads Handling), all sales are generally considered final once work has commenced or a digital product has been delivered.

2. Refund Eligibility

We may grant a refund under the following circumstances:

• The project has not yet been started by our team.
• There was a billing error or duplicate charge on your account.
• We are completely unable to deliver the promised service due to unforeseen technical limitations on our end.

3. Non-Refundable Scenarios

Refunds will not be provided if:

• You change your mind after the work has already started.
• You fail to provide the necessary information, access, or approvals required for us to complete the service.
• The service involves third-party ad spend (e.g., Google Ads, Facebook Ads) which has already been utilized.

4. Monthly Subscriptions

For recurring services like SEO or Social Media Management, you may cancel your subscription at any time to prevent future billing. However, we do not offer prorated refunds for the days remaining in the current billing cycle.

5. How to Request a Refund

If you believe you are eligible for a refund based on the criteria above, please contact our support team with your order details. We will review your request and get back to you within 3-5 business days.

Back to Store